techsupport Interview Question for Backend Developers

Team: The Suger
Country: United States

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This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.
Step I: Disable security

Disable Anti-virus and Firewall.
Step II: Uninstall Sage 50 program

Go to Control Panel, Programs and Features
Highlight the Sage 50 program you want deleted and select Uninstall
Step III: Deleted Sage 50 Program Files folder

Open Windows Explorer and go to C:\Program Files (x86)
Delete the Sage program directory of the version you are working with, (ie; Sage 50 2017)
Step IV: Renaming the Sage 50 Accounting installation folder

Add an x to the beginning of this folder located under C:\Program Files (x86)\Installshield Installation Information

2015: {1585982E-766D-476A-BF0D-5FE4A1C1BE9F}
2016: {3F4F1778-F87C-4B08-BCE6-1BF3E42F26BD}
2017: {040522E9-CDA8-495B-941D-8B4164A2CE49}
2018: {CDB21C1F-4317-4A76-8711-50F9FCF30542}
2019: {FAAEBF68-EC88-4147-B08F-A25DE8F3A005}
This file directory is a system file and by default is hidden. If you do not find the InstallShield Installation Information folder under C:\ Program Files (x86), go to Tools, Folder Options, View to show hidden files, folders and drives.
Step V: Clean the Temporary folder

Click start, type %TEMP% and press Enter.
Delete all the files and folders from this directory.
Some files or folders will be locked by windows and cannot be deleted, skip these files.
Step VI: Clean the registry

Refer to Related Resources "Error 1603...when installing/uninstalling the program" (10407) for specific Sage 50 keys:

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- watsonstane077 March 25, 2019 | Flag Reply

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